Answers to your most common questions, all in one place.

Effortless Digital Wallet Pass Creation for Apple & Google Platforms

FAQs

  1. Can I create unique passes for each of my users with personalized details?
     Yes, Let’s Wallet IT allows you to create individually customized Apple or Google Wallet passes with unique names, QR codes, seat numbers, membership IDs, or any other field you need — either through our UI or via API integration.

  2. Can I create one common pass and share it with all users?
     Absolutely. If your use case doesn’t require personalization, you can create a single pass and share the same link or QR code with everyone — ideal for general event entry or promotional campaigns.

  3. What types of passes can I create with Let’s Wallet IT?
     You can create a variety of pass types including:
  • Event tickets (conferences, concerts, sports)
  • Loyalty cards
  • Gift cards
  • Boarding passes
  • Access passes for venues, rooms, or transport
     We support both Apple Wallet (.pkpass) and Google Wallet formats.

  1. Do I need any design or technical skills to use Let’s Wallet IT?
     Not at all. Our no-code editor lets you design and publish professional passes without writing a single line of code. For developers, we offer API access to fully automate pass creation and distribution.

  2. Can I send passes via email, SMS, or messaging apps?
     Yes, once generated, you can distribute passes via direct download links — share them through email, SMS, WhatsApp, calendar invites, or embed them in your app or website.

  3. Can I update or revoke a pass after it’s been issued?
     Yes. If a pass has been created with updatable fields (like time, seat number, status), you can push updates to the user’s wallet. You can also expire or revoke access-based passes at any time.

  4. Can users receive notifications from their saved passes?
     Yes. Both time-based and location-based notifications are supported. For example, you can notify a user when they arrive near your store, venue, or event location.

  5. Can I use Let’s Wallet IT for physical event check-ins or access control?
     Yes. All passes can include QR codes or barcodes that can be scanned at entry points. We support multiple barcode formats (QR, Aztec, PDF417, Code128, etc.), compatible with most scanners.

  6. Is there an API available for developers?
     Yes. Let’s Wallet IT provides a developer-friendly API for creating, updating, and managing passes programmatically. Perfect for CRM, ticketing, or loyalty systems.

  7. Will my passes be white-labeled?
     Yes — all paid plans offer white-label passes with no Let’s Wallet IT branding. The free plan includes our branding on the pass.

Subscription FAQs

  1. What plans do you offer?
     We offer a Free plan (with branding), Monthly/Annual Subscriptions, and One-Time Pass bundles. Choose based on your volume and branding needs.

  2. Is there a free plan available?
     Yes. You can try Let’s Wallet IT with our free plan, which includes limited features and Let’s Wallet IT branding on the passes.

  3. Do you support one-time event pricing or usage-based billing?
     Yes. You can purchase one-time pass bundles — ideal for events or seasonal campaigns without needing a subscription.

  4. Can I upgrade or downgrade my plan anytime?
     Absolutely. You can change your plan at any time via the dashboard. Changes apply immediately, and billing is adjusted accordingly.

Cancellation FAQs

  1. Can I cancel my subscription anytime?
     Yes, you can cancel anytime from your account dashboard. Your subscription will remain active until the end of your current billing period.

  2. Will I lose my passes or data if I cancel?
     No. Your previously issued passes will continue to work unless you manually revoke them. However, you’ll lose access to analytics, updates, and other premium features.

Support & Help FAQs

  1. Do you offer customer support?
     Yes. We offer email and in-app support for all users. Priority support is available on premium plans. 

  2. Is onboarding or training available?
     Yes. We provide self-help tutorials, product walkthroughs, and onboarding assistance for business users. For enterprise customers, we offer live onboarding sessions on request. 

  3. Can I request new features or pass types?
     Yes. We’re constantly improving Let’s Wallet IT and welcome suggestions. You can request features via our support channel or roadmap feedback form. 

  4. Where is my data stored, and is it secure?
     We follow industry best practices for data security. All data is stored on secure, GDPR-compliant servers with encryption in transit and at rest.